RETURN & REFUND

As customer you have 14 days after receiving your purchase to return your item(s). 

To get your return label, please send us an email to info@antonettaofficial.com with your reason why you would like to return your item(s). Please put your order number, name and which item(s) you would like to return. We will make and send the label to you within 2 work days on the same emailaddress you've send us the email to.

It's important you send us the email for the return within 14 days after receiving your purchase. It's not necessary to have the purchase back in our warehouse within 14 days.

Be aware of the cost we will count for returning your purchase. Because ANTONETTA stands for sustainability we like to support our community to not order with doubt. That's why we ask for the price of the shipping. We hope you will understand why we choose to work this way.

The price will be €9,95 to create and send you the return label. 

 

After receiving your return label, please send us your purchase as soon as possible. We will have a Track & Trace connected, so we can also see when your package will be send and return. We are responsible for the package, the minute, it's send. If the company lose your package, we will make sure to handle it with our insurance. 

 

How to send your purchase back?

Send us an email with your information + the item(s) you would like to return to receive a return label. 

Returning products will cost €9,95. This because the customer is responsible for the cost of your returning. Those costs will automatically be taken of your refund when our warehouse received your purchase. 

When you bought your return label at ANTONETTA we will be responsible for everything that happens after sending your return.

• You need to print your return label after receiving

 

Conditions of return

• The items needs to look exactly like how you received them (as new).
• The return is asked within 14 days after receiving your purchase.
• The items needs to be well packaged.
• The items can't be affected by perfume, make-up or smoke.
• The tags can't be gone or damaged.

 

The state of the article by returning

You are responsible for fall in value. That means that when the article is not in the right state, as you received it, you will not get all or nothing of your refund back. When the items are used and we see or smell one of the conditions of return, we will look into it. In this case ANTONETTA will decided if you will get some money back or nothing.

We advice to send your item(s) back in the original packaging. 

 

When your items look good and are approved, we will send the money back to the account (you've paid with) within two work days after receiving the item(s). The shipping costs are not included. It's possible that you will receive the money later then we've send it. (depends on the bankaccount)

 

If you have any questions about the return process, please send us an email to info@antonettaofficial.com for all your questions. We will send you an email back within two work days. We as ANTONETTA love to look into each situation personally and will look always for the best solution.